Order terms for Egypt

Wedding keepsakes · Version 2 October 2026

These terms explain how ordering wedding keepsakes from Bloomissimo works, from your first design to delivery at your door in Egypt. They apply together with your personal order confirmation. Please read them before you confirm your order. We send them to you with your order confirmation, so that you have them in writing.

Nothing in these terms takes away the rights you have as a consumer under Egyptian law. Where we write "please" or "ideally", we are asking for your help so that we can act quickly. It is never a condition for your rights.

At a glance

• Everything is made for your wedding, with your names and date. We only go ahead after you have approved a digital proof and a sample.
• The digital proof is free and includes two rounds of corrections. Arabic names are checked by a native speaker.
• The sample costs €50, paid in advance and credited in full against your order. We arrange its shipping and import.
• One price covers the keepsakes and shipping to your door in Egypt. Egyptian import duties and taxes are not included: you are the importer and pay them on arrival, to customs or the courier.
• You pay 50% after approving your sample and the balance before we ship, by bank transfer in euros.
• We agree a delivery date with you in writing, at least three weeks before your wedding.
• Spare keepsakes with your names are included: 2% extra, rounded up, and at least one (not for hat boxes). We never deliver fewer than you ordered.
• Until production starts, you can still change the quantity by up to 10%.
• Until you confirm your order, you can still stop and owe nothing beyond the sample. After that, cancelling before production starts costs only what we have already spent on your order; once production has started, the full price is due.
• If anything arrives damaged or is not as agreed, send us photos, ideally within 48 hours. Your legal rights, including 30 days under Egyptian law, remain in full.

1. Who we are

Bloomissimo B.V.

• Address: Ir. J.P. van Muijlwijkstraat 106, 6828 BT Arnhem, the Netherlands
• Dutch Chamber of Commerce (KvK) number: 94657289
• VAT number: NL866850454B01
• Email: hi@bloomissimo.com
• WhatsApp and phone: +31 6 30 83 49 51, available 24/7. We reply in English.

In these terms, "we" and "us" means Bloomissimo B.V. "You" means the person who confirms the order: usually the couple, or a family member ordering for them.

2. What we make

Keepsakes. A real preserved rose under a clear acrylic lid on a velvet base, with your names and wedding date in gold foil on the front.

Hat boxes. Round boxes with a lid, in five sizes holding from 7 to 100 preserved roses, with your names or chosen wording on the front.

Logo. The Bloomissimo logo goes on the back of your keepsakes and hat boxes. By arrangement and for a supplement, we can replace it with your own monogram or leave it off.

Real roses. Every rose is a natural product. Small differences in shape, shade and size, between roses and compared with your sample, are part of their character and are not a defect. Colours on a screen are a guide. Your approved sample is the reference for colour and finish.

Minimum quantities.

• Keepsakes for your guests: from 100
• A set of keepsakes for family and VIP guests: from 25, also on its own
• Hat boxes: from 10

Keepsakes and hat boxes each have their own minimum: they are not added together to reach one. One order may combine several celebrations, different wordings and different sizes. Everything arrives together in one delivery.

3. Your digital proof

• Before anything is made, we send you a digital proof of your design, showing the wording, names and date, their placement and the colours. The proof is free, and two rounds of corrections are included.
• If your design includes Arabic names or text, a native speaker checks them before we send you the proof.
• Please check every letter, number and date carefully.
• We only go ahead after your written approval. A message on WhatsApp or by email is enough. We never treat silence as approval.
• Once you have approved the proof, you are responsible for any error that was visible in it. If what we deliver differs from the proof you approved, that is our responsibility.

4. Your sample

• After you approve the proof, we make a sample: one finished piece in your design.
• The sample costs €50. You pay it in advance, and the full amount is credited against your order.
• We arrange the shipping and import of your sample to Egypt from start to finish.
• Your approved sample is the reference for the colour and finish of your whole order.
• If you decide not to order after seeing the sample, you owe us nothing more. The €50 stays credited against a later order.

5. Your order confirmation

After you approve your sample, we send you a personal order confirmation. It sets out:

• the price;
• the quantities;
• the exact wording;
• the delivery date and delivery address;
• the payment schedule.

Our agreement is made when you confirm this order confirmation in writing. A message on WhatsApp or by email is enough. If your order confirmation contains a specific arrangement that differs from these terms, the order confirmation applies.

6. Price and payment

• Your price covers your keepsakes, your hat boxes and shipping to your door in Egypt. Egyptian import duties and taxes are not included; as the importer, you pay them on arrival, to customs or the courier.
• You pay by bank transfer in euros, on receipt of our invoice, following the payment schedule in your order confirmation:

- a 50% deposit after you approve your sample; - the balance before we ship.

• The €50 you paid for your sample is credited in full against your order.
• Your delivery date assumes that we receive your approvals and payments on the dates in your order confirmation. If one of them arrives later, we will tell you straight away whether the delivery date still holds, or which new date we can offer.

7. Delivery

• We agree your delivery date with you in writing. It is at least three weeks before your wedding date, so that there is time to check everything calmly. If your order covers several celebrations, it is at least three weeks before the first one.
• We ship to the address in Egypt stated in your order confirmation and we arrange and pay for the shipping door to door. You are the importer: the courier clears the goods in your name, and Egyptian import duties and taxes are charged to you on arrival, before the parcel is handed over.
• Egyptian customs may ask for the recipient's identity or tax details. We will tell you in good time what is needed. We use these details only for delivery and customs clearance.
• We ship insured and carry the risk until your order has been delivered.
• If we deliver later than the agreed date, Egyptian consumer law allows you to cancel the contract (Article 40 of Consumer Protection Law No. 181 of 2018). If you cancel for this reason, we refund what you have paid. If you are ever worried about the timing, please contact us straight away.

8. Spare keepsakes and damage in transit

• With your keepsakes, we include spare keepsakes: 2% extra, rounded up to a whole keepsake, with a minimum of one, with the same names, date and wording. They are included in your price. Spares apply to keepsakes only, not to hat boxes.
• We never deliver fewer than you ordered.
• If the outer box looks damaged on arrival, please note this on the courier's delivery note if you can, and take photos.
• Please send us photos of any breakage or damage as soon as possible, ideally within 48 hours of delivery: the outer box, the packaging, the shipping label and the damaged pieces. This lets us deal with the courier quickly and find a solution before your wedding. Please keep the damaged pieces and the packaging until we or the courier have assessed them.
• The spare keepsakes are there so that every guest still receives one, even if a few pieces are damaged on the way. If more keepsakes are damaged than your spares can cover, or if a hat box is damaged, you choose: we replace them, if there is still enough time before your wedding, or we refund the price of the damaged pieces.
• A report after 48 hours does not affect your legal rights (section 11).

9. Changes

Until you approve your sample, you can change anything in your design.

After you approve your sample, and until production starts:

• Quantity: you can change the quantity by up to 10%, up or down, but not below the minimum quantities in section 2. We adjust the price to the new quantity.
• Wording or colours: you can change them at the cost of a new proof and, where needed, a new sample.

Before we make any change, we tell you what it costs and whether it affects your delivery date.

When production starts. Production starts when, after you have confirmed your order and paid the deposit, we begin buying or preparing materials for your order. We tell you by WhatsApp or email when production starts.

After production has started, we can no longer promise changes. Ask us, and we will tell you what is still possible and what it would cost.

10. Cancellation

• Before you confirm your order: you can stop at any time. You owe nothing beyond the sample you have already paid for.
• After you confirm your order, but before production starts: you pay only the costs we have actually incurred for your order. We deduct them from your deposit, refund the rest, and give you an overview of those costs.
• After production has started: your keepsakes are being made with your names and cannot be used for anyone else, so the full price is due.

These cancellation costs apply when you cancel for your own reasons. They do not apply if you cancel because of something we did wrong, for example if we deliver later than the agreed date (section 7) or if what we deliver is not as agreed (section 11).

11. Made for you: returns and your legal rights

Made to your specifications. Egyptian consumer law usually lets you exchange or return a product within 14 days of receiving it without giving a reason, and cancel a purchase made at a distance within 14 days of receipt (Articles 17 and 40 of Consumer Protection Law No. 181 of 2018). These rights do not apply to products made to your own specifications, as long as they match those specifications (Articles 17 and 41). Your keepsakes and hat boxes carry your names and are made to your design, so they cannot be returned or exchanged because you have changed your mind. If your order includes an item that is not personalised or made to your specifications, the 14-day rights do apply to that item.

If something is wrong. If a product is defective, damaged or not as agreed, meaning that it differs from your approved proof or sample, Egyptian consumer law gives you the right, within 30 days of receiving it, to have it replaced or to return it for a refund (Article 21). These terms do not limit that right, or any other right the law gives you.

How to tell us. Send us photos on WhatsApp or by email, ideally within 48 hours of delivery. The sooner we know, the better the chance that we can still put it right before your wedding. A later report does not take away your rights.

12. Caring for your keepsakes

• Your roses need no water, so please do not water them.
• Keep them out of direct sunlight and away from moisture.
• In direct sunlight, the colour fades over time.

Fading caused by direct sunlight, and damage caused by water or moisture, are not defects in the product.

13. Privacy

How we use your personal data, including your names and wedding date, is explained in our Privacy notice.

14. Questions and complaints

If something is not right, or you have a question, please contact us first:

• WhatsApp: +31 6 30 83 49 51 (24/7, we reply in English)
• Email: hi@bloomissimo.com

Tell us your names, your wedding date and what is wrong, with photos if you can. We will look into it and come back to you with a solution.

You can also turn to the Egyptian Consumer Protection Agency or to the courts. These terms do not limit that.

15. Applicable law

These terms and our agreement with you are governed by Dutch law. This choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you normally live, such as Egyptian Consumer Protection Law No. 181 of 2018 (Article 6 of the EU Rome I Regulation).

16. Language versions and updates

These terms are available in English and Arabic, with the same content. If the two versions seem to differ, the reading more favourable to you applies.

We may update these terms for future orders. Your order is governed by the version we sent you with your order confirmation.